Refund Policy

Return & Refund Policy

At BountifulFinds, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 14-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us within 14 days at our contact page or by email: support@bountifulfinds.com.

Cancellation Policy

Please keep in mind that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@aubreyapparel.com within 1-3 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

Return Policy

Returns on most items in our store are free unless stated otherwise. However, we don't issue refunds for used, worn, or damaged items due to normal use or misuse. If you return a non-approved item without a valid reason or outside the 14-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

To start a return, email us within 14 days of delivery, providing your order number and return reason. Our team must approve all returns before you ship the product back. Items must be returned in their original packaging and unused state. Include your order number and shipping name in your return package to facilitate prompt processing. 

Upon receiving your return, we will inspect the item/s. Once we confirm the items are in good condition, please allow up to 10 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and successful refund, please contact your financial institution.

We don't issue refunds for used, worn, or damaged items due to normal use or misuse.

All refunds are processed in U.S. Dollar ($USD) as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.